SimpleFSM is a mobile application designed to automate the operations of a cleaning company. It provides opportunities for effective planning and management of enterprise resources. The application is designed for a USA customer.

Task

To develop a mobile CRM-system for the cleaning service, which automates the reception and maintenance of requests until their completion. The application should implement the functions of the ERP system to monitor and plan the working hours of employees. To create three user categories: Administrator, Manager and Technician.

Problem

Prior to contacting us, new requests were recorded on paper and/or Excel tables, and the manager had to think over a schedule of the performers’ working days. They needed a tool for creating and tracking the requests schedule, which automatically calculates the best routes, shows customer data and manager comments.

An important point was mobility: we should have provided employees with constant access to the tool. This is how the mobile CRM for SimpleFSM cleaning company was developed.