ShustrikoffCRM is software system that effectively automates the operations of a transport company.

Task

To automate business processes of the company, transferring them to the web application. To provide a convenient creation and distribution of requests, automatic calculation of the service cost depending on the selected parameters, work schedule of employees and payroll, convenient control over the performance of employees.

Problem

The customer came to us with three acute business problems at once: 

1. Heavy time spent working with requests. The customers were recorded in Excel, and the cost of the request was calculated manually.

2. Difficulties with personnel training. New employees had to be trained to calculate requests for a long time.

3. Ineffective distribution of personnel hours. There were difficulties in the proper appointment of performers due to a lack of understanding of their employment status.

The customer came to our office with a bunch of printed tables. All of them had different formats and a lot of data and were connected to each other by complicated links and formulas. Trying to figure out what it is for and why it works like this caused frustration even for the customer.

We have done a lot of analytics, brought tables to the same type to simplify the work logic, provided exact formulas for each calculated value. During this process, the Customer admitted that some data are indeed calculated in a too complicated way and adjusted its business processes.

Solution

We have developed a software system consisting of a convenient web application for company personnel and a mobile application for performers. The functions of the web application are designed to solve all the key problems of the customer:

• dispatcher account for receiving and processing orders;
• accountant account for calculating wages and cash;
• administrator account for monitoring all processes.