Perfectial helps Clickatell build Touch - a chatbot that replaces outdated voice support with real-time communicationAfter reshaping enterprise mobile messaging, our client Clickatell wants to take communication between businesses and their customers to the next level.The company launched a comprehensive end-to-end enterprise platform, Touch, that leverages chatbot technology and provides intelligent workflow automation to help firms delight clients with each interaction.Real-time communication: no hold time, no wait time - that’s what people of the digital era have come to expect; and that’s what Touch is aimed to deliver.To build this elaborate customer service tool and to ensure flawless automation of unique business processes, Clickatell has reached out to Perfectial.