Software to collect requests from social media and messengers of the company in one place. Part of a CRM system for a flower shop.
Task
To create Multichat software: the functions of collecting and recording requests from different sources in one place. Create a single history of customer requests, regardless of the request method (through the website, WhatsApp, VKontakte group, comments, or direct call).
Problem
We developed a CRM system for a flower shop, where we introduced order creation and customer registration.
The problem is that requests can come from different sources: website requests, calls to the shop, the customer can write to WhatsApp, to the VKontakte social group, to the personal page of the group administrator, or in the comments and may even come to the shop in person.
The sales representative needs to constantly monitor all sources, and spend time switching between them. He/she answers for a longer time, may forget about the message or just lose it.
We added Multichat to the CRM system to solve the problem. It is software for collecting requests from different sources in one place.