Join your peers at the most important gathering for IT operations professionals. IT operations is a critical component for a healthy IT ecosystem. However, because of persistent and dynamic change, the efficacy of IT operations is increasingly being viewed through the lens of business outcomes. Each day, business users are demanding higher levels of support, speed and innovation. If IT operations can’t deliver against these expectations, users can go elsewhere. Amid such rapid change and external pressure, how can IT leaders be clear about where the value of IT operations resides? By rethinking traditional paradigms and saying no to “business as usual.”